FAQ

How to become a wholesale customer

To become our wholesale customer, it is necessary to send us the following details:
– Company name
– Name of contact person, email, phone number
– Company address
– Delivery address
– VAT & EORI number

Ordering procedure

After receiving your data and checking the authentication, we will come back to you with the price-lists of the products you are interested in.

In order to proceed our cooperation, terms and conditions shall be accepted.

Terms & Conditions

Distribution’s procedure

The lead time for orders to all European countries are 5-8 working days and for the rest countries depends on the continent.

Shipping will be proceeded with the customer’s transportation company. The order will be shipped after receiving the payment of the goods, including transportation cost.

Shipping charges

The shipping cost is calculated once the packaging of your order is completed and should be paid along with the order’s value.

Payment of order

As soon as the order is completed, you will receive the pro-forma in which purchase value and transportation cost will be included.
The total amount of the invoice should be deposit in our bank account.
The IBAN of our account is mentioned on the pro-forma, as well as on the “contact” link of our site.

Return of goods

Returns can be accepted in defective products, only if there is the manufacturers’ liability.
Products that have been either destroyed in transit or have been ordered by mistake or any other reason, cannot be returned and refunded.

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