FAQ

How to be a wholesale customer

To be our wholesale customer it is necessary to send us the following details:
– Company name
– name of the contact person, email, phone
– company address
– delivery address
– VAT & EORI number

Ordering procedure

After sending your data and checking the authentication, we will send you the pricelists of the products you are interested in.

In order to proceed our cooperation, terms and conditions shall be accepted.

Terms & Conditions

Distribution’s procedure

The lead time for orders to all European countries will be 5-8 working days and for the rest countries is depending on the continent.

Shipping will be achieved with the customer’s transportation company. The order will be shipped after receiving the payment of the goods, including transportation cost.

Shipping charges

The shipping cost is calculated once the packaging of your order has completed and should be paid along with the order’s value.

Payment of order

As soon as the order is completed you will receive the proforma in which will be included the purchase value and the transportation cost.
The amount of the invoice should be deposit in our bank account.
The iban of our account is mentioned on the pro-forma, as well as to the link “contact” to our site.

Returns of goods

Returns can be accepted in defective products only if there is manufacturers’ liability.
Products that have been destroyed in transit or have been ordered by mistake or any other reason, cannot be returned and refund.

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